GENERAL QUESTIONS

What type of services does Language Link provide?
Language Link is an interpreter services agency that provides trained competent medical interpreters for its clients. The role of the interpreter is to facilitate communication between patient and provider, and to assist with the understanding of any cultural barriers that may be present during a clinical encounter.

Language Link has a diverse set of clientele; we provide interpreters for medical, educational, governmental, and other types of institutions. Rates vary depending on the type of institution your company represents.

For more information on rates, please call our office and ask to speak with the director of interpreter services, Nancy Esparza.

How do I become a client of CM AHEC/Language Link?
Call our office and ask to speak with Nancy Esparza (Director of Interpreter Services), or you may email Nancy Esparza with your inquiry.

How soon should I place my request for an interpreter?
To secure an interpreter we ask that you submit your request 2-3 days prior to the date of the scheduled appointment. Language Link will make a strong effort to assist you with an urgent request that have been placed within 24 hours of the appointment date; however, the likelyhood of obtaining an interpreter is greater when Language Link is given ample time to assign an interpreter.

How do I cancel an interpreter request?
Please call our office with any cancellations you may have. Ask to speak with the Appointment Coordinator and please be prepared to give the coordinator information on the appointment your attempting to cancel.

ONLINE SERVICE QUESTIONS

How do I place an online interpreter request?
In order to use our Online Interpreter Request Form you must be a client of Language Link and have a login name and password available!

If you do not have a login name and password, please call (508) 756-6676 and ask to speak with the person in charge of Online Accounts.

How do I obtain a login name & password?
Once your company becomes a client of Language Link the coordinator creates an Online Account so that an interpreter request may be placed by using the internet. The coordinator will send the client-subscriber an email containing account information with Logging name & Password. (Please allow up to 2 hours for account activation)

Can multiple users login with the same login name & password?
Yes, your login name and password represents your company; therefore, multiple employees can access our Online Interpreter Request Form with the same login name & password.

Please make sure to include your name on the Online Interpreter Request Form. A contact name is required in the event Language Link may need to ask questions regarding the online request.

What if I notice a mistake after submitting an online request?
If you make a mistake, please call us and notify us of the error. Language Link will go to the specified record and make the necessary changes. After reporting an error you may view the corrections by clicking on the 'Refresh' button on your browser.

What if I forget to include information on certain fields?
The system is setup so that you don’t forget to populate the required fields. The online form will not let you submit your request unless all required fields are complete.

Can I use your online services to cancel an interpreter request?
No, at the moment our clients do not have access to cancel requests submitted through our online services. We ask that our clients call our office and notify us of any cancellation they may be attempting to place.

Important!

·         Cancellations placed past the 24 hour prior notification period will be charged accordingly.

·         Cancellations placed within the 24 hour prior notification period will not be charged.

How do I check on the status of my request?

1. Logon to our website and click on the Schedule Interpreter link. 
2. Login by typing user-name and password
3. Click on the Status link located on the top portion of the webpage.
4. Once you're in status view scroll with your mouse to the right until you see the status field.

The status of your request may be categorized as one of the following:

PENDING: Language Link is aware of your request and is working on assigning an interpreter.

ASSIGNED: Language Link has assigned an interpreter for the request you have placed

CANCELLED: Language Link has received notification that request has been cancelled.

UTPI: Language Link is Unable To Provide Interpreter

Language Link from time to time may not be able to provide you with an interpreter. The status field section of the Online Interpreter Request Form will read UTPI when this occurs. The acronym is short for “Unable To Provide Interpreter”

What if I lose internet access?
We prefer our customers use our online services as often as possible when attempting to place an intepreterer request. However, we do expect the internet to be inaccessible from time to time. If you’re unable to login to the internet and you want to place a new request, or you want to check on the status of a previously placed request, please do not hesitate to call our office. Ask to speak with the Appointment Coordinator at (508)756-6676 ext: 21